GENERAL TERMS AND CONDITIONS OF SALE
GENERAL TERMS AND CONDITIONS OF SALE
Version updated on June 9, 2025
1. DEFINITIONS
The definitions below have the same meaning whether they are used in the singular or plural.
1.1 “Beyond Travels & Events / BeyondRoma” or “we”:
Refers to the company Beyond Travels & Events or the brand BeyondRoma, a sole proprietorship with its registered office at Rue du Simplon, 29 – 1006 Lausanne (Switzerland). We are affiliated with the Vaud Cantonal Compensation Fund for Old Age and Survivors’ Insurance (AVS) since October 1, 2016, and registered in the Commercial Register of the Canton of Vaud, in Moudon. Beyond Travels & Events is also a member of the Italy Convention Bureau in Switzerland and BeyondRoma of the Rome Convention Bureau.
1.2 “Tour Package”:
A tour package consists of a service resulting from the prior combination of at least two different types of tourist services for the same trip or stay, exceeding twenty-four hours or including an overnight stay, and sold at an all-inclusive price.
1.3 “Partner” or “Service Provider”:
Refers to all service providers, including railway carriers, maritime carriers, airlines, hoteliers, tour operators, car rental companies, and insurance companies.
1.4 “Service”:
Refers to any service offered on the site, such as the provision of airline tickets, accommodation services, car rentals, the provision of tour packages, or any other service.
1.5 “User” or “you” or the “client”:
Refers to any user who browses, views, books, orders, and/or purchases one or more services offered on the internet, as well as any person benefiting from a service reserved by a user.
2. CAPACITY
The User acknowledges having the capacity to contract under the described conditions, meaning being at least 18 years old, legally capable of contracting, and not being under guardianship or curatorship. The User guarantees the truth and accuracy of the information provided on the site www.beyondroma.com or by email.
3. ORDER/RESERVATION
3.1 Placing an Order
You can book on the BeyondRoma website, accessible at the following address www.beyondroma.com, and on the BeyondRoma Facebook page, the desired services or directly by email at info@beyondroma.com. This order is governed by these general terms and conditions of sale detailing the content of your order.
BeyondRoma will send you, by return email, confirmation of the order, including the essential elements such as the identification of the reserved product or service, the price, the quantity, and the travel date. Thus, in accordance with Swiss legal provisions, the order confirmation sent to you electronically by BeyondRoma will serve as a contract.
In the absence of a return confirmation email sent by BeyondRoma, the reservation has not been taken into account. It is therefore your responsibility in all cases to ensure the proper receipt of the confirmation email. If not, please contact us by phone at the numbers provided.
In addition to the elements available on the BeyondRoma website and the BeyondRoma Facebook page, you will find at the end of these general terms and conditions of sale the Swiss legal provisions that apply to activities related to the organization and sale of trips or stays.
Your order is governed by the sales conditions in effect at the time the order is placed. You acknowledge having read and accepted these sales conditions on your behalf and for your account, as well as on behalf and for the account of all persons benefiting from the order, at the time of placing it.
You also acknowledge the need to have the technical means to print the information that BeyondRoma sends you regarding your order (printer, fax, etc.).
3.2 Modification
Any request to modify your order must be made by email to info@beyondroma.com or at the phone number provided to the client in the order confirmation email. BeyondRoma will send you, by return email, the modification request and the amount of related fees for acceptance.
After your acceptance of the modification and payment of the corresponding fees, you will receive an email confirmation of the modification. In the absence of a confirmation email sent by BeyondRoma, the modification has not been taken into account. It is therefore your responsibility in all cases to ensure the proper receipt of the confirmation email.
3.3 Cancellation
Cancellation incurs cancellation fees at your expense, which vary depending on the cancellation date and the type of services ordered, as specified in these terms and conditions of sale.
4. CUSTOM TRAVEL
4.1 Payment
For custom travel orders, the User can:
– Either pay in full at the time of the order (no discount is applicable).
– Or, for orders placed more than 35 days before departure, the User has the option to pay a deposit.
For a travel reservation more than 35 days before departure, the User must pay:
– 100% of the air transport amount.
– At least 40% deposit of the land services amount at confirmation.
– The balance at the latest 35 days before the departure date.
For any type of travel, once the travel is booked less than 35 days before departure, the User must pay the full price of the travel at the time of booking.
Exceptions related to certain products, destinations, or time of year:
For certain products, destinations, or depending on the time of year, hotels and/or local service providers may charge us 100% cancellation fees from the time of firm booking. We will be obliged to require the immediate payment of 100% of the travel amount regardless of the departure date.
Failure to pay the balance within the specified time may result in the cancellation of the order by the client, who will remain liable for the cancellation fees.
4.2 Cancellation and Modification Fees
Any request for cancellation or modification will incur fees according to the schedule below (subject to specific mentions in the product description chosen):
For all services other than air services:
– More than 60 days before departure: 12% of the price of land services (with a minimum retention of 200 CHF per person).
– From 59 to 31 days before departure: 20% of the price of land services (with a minimum retention of 300 CHF per person).
– From 30 to 21 days before departure: 40% of the price of land services per person.
– From 20 to 15 days before departure: 60% of the price of land services per person.
– From 14 to 8 days before departure: 75% of the price of land services per person.
– At 7 days or less before departure: 100% of the price of land services per person.
5. APPLICABLE LAW
The terms of sale are subject to Swiss law. Any dispute relating to their interpretation and/or execution falls under the jurisdiction of Swiss courts.
The User may choose to bring a case before one of the territorially competent jurisdictions or the jurisdiction of the place where they resided at the time of the conclusion of the contract or the occurrence of the damaging event.