Frequently Asked Questions

BeyondRoma is a travel and event agency (Destination Management Company / DMC) specializing in Italy. We chose this name because our agency was founded in Rome and our team of local experts is still based there! From our Roman roots, we act as true “designers of emotions,” specializing in organizing custom trips and unforgettable events throughout the country.

We design personalized experiences and comprehensive services for three main types of clients:

• Corporate Clients: We handle the complete organization of your corporate events: seminars, incentive trips, team-building activities, conventions and conferences, product launches, and even dinners and gala events.

• Groups & Institutions: We support works councils (CE), associations, school groups and field trips, as well as large family gatherings.

• Individual Travelers: We create high-end, tailor-made trips for independent travelers (couples, small families, or solo travelers) and handle hospitality for VIP clients. We also offer reservations for exclusive activities and organize private events such as bachelorette and bachelor parties.

Our dynamic, international team primarily assists you in Frenchand English and Italian. Some of our staff members are also fluent inSpanish andGerman.

In the field, our local guides, assistants, tour leaders, and official guides are fluent in a wide variety of languages. If you let us know in advance, we can certainly arrange for French-speaking, English-speaking, or multilingual professionals—proficient in most international languages—to lead your trip!

No obligations—we offer complete flexibility! Whether you’d like to book a single exclusive service (a private tour of the Colosseum, a VIP transfer, or a golf cart team-building activity) or entrust us with organizing your entire trip from start to finish (accommodations, logistics, and activities), we’ll tailor everything 100% to your needs and budget.

No, and here’s why. Our philosophy is to approach every project as if it were a truly custom-made suit. We tailor everything entirely to your preferences, your pace, and the profiles of your participants to create a unique experience, far removed from mass tourism.

It’s important to note that, for us, “custom-made” doesn’t necessarily mean “luxury.” We take pleasure in designing projects tailored to a variety of budgets.

However, designing these customized itineraries requires in-depth and complex research on the part of our local team. That is why we begin designing your project only once the following fundamental elements have been established:

• The dates (or a specific time frame for the stay),
• The exact number of participants,
• The destination of choice in Italy,
• A budget, even if only indicative.

These basic criteria allow us to guarantee you a realistic, coherent, and perfectly tailored proposal right from our very first conversation!

Throughout Italy—and far beyond! Although Rome is our historic home base and our main playground, we offer tailor-made experiences across all the magnificent destinations featured on our website:

• The Lazio / Rome
• The Tuscany / Florence
• The Piedmont / Turin
• The Campania / Naples & the Amalfi Coast
• The Veneto / Venice
• The Lombardy / Milan
• La Sicily
• The Apulia
• Lake Como
• Sardinia Sardinia… and Beyond!

Not at all! Our scope is much broader. The website showcases our top destinations, but our flexibility and network of partners allow us to assist you far beyond that:

• In Italy (Private or Professional Groups): Is there an Italian region or city you’d like to visit but isn’t listed on our website yet? No problem. Send us your request, and we’ll design a custom itinerary for you with the same local expertise.
• In Europe (Corporate & MICE): For your seminars, conferences, incentive trips, and major product launches, we’re pushing the boundaries! Our global agency manages your projects from start to finish throughout Europe via our dedicated platform: www.beyond-travels.com.

To submit a request, the easiest way is to click the “Tell Us About My Project” button to share your requirements directly with us. You can also browse the site, add your favorite activities to “My Selection” using the small heart-shaped icons, and send us this collection of experiences with a single click to receive a comprehensive quote. Finally, our team is also available by email (info@beyondroma.com) or by phone/WhatsApp at +39 324 88 75466; a dedicated project manager will then quickly get in touch with you to discuss your needs in more detail.

No, it is not possible to make a reservation or pay directly online.

Unlike automated booking platforms (such as GetYourGuide or Viator), we do not offer standardized services. Every event or corporate retreat is unique: we create a fully customized program to ensure the actual availability of our local partners, verify the logistical feasibility of your project, and tailor the terms to the specific needs of your group. After you’ve shared your preferences via the “Discuss My Project” button or confirmed “My Selection, ” a dedicated project manager will work with you to refine your specifications before sending you a detailed quote.

Since every event is unique, the cancellation policies depend on the requirements of our local partners (hotels, private venues, or sites with strictly named-ticket policies, such as the Colosseum). These policies are always clearly and transparently outlined in your quote and contract.

• Agency Fees: Upon signing the contract and paying the first installment, the agency fees are considered definitively earned and non-refundable, even in the event of a cancellation at no charge by the service providers.

• Supplier Services: Cancellations of services (accommodations, activities, guides) are subject to the specific schedule outlined in your contract, based on the date the cancellation is notified.

We offer two secure payment methods:

• Bank transfer (SEPA or international): This is our preferred payment method. Any fees charged by your bank for the transaction are your responsibility.

• Credit Card: You can pay directly online through our ultra-secure partner platform, Stripe. Note: A 3.9% transaction fee applies to the total amount for credit card payments.

Absolutely. Our agency’s strength lies in our on-the-ground presence and our ability to respond quickly. Our team provides thorough planning and support leading up to the event and remains fully engaged and available to assist you throughout the event to coordinate vendors, adjust the schedule, and handle any unforeseen issues.

Working with our agency saves you valuable time while optimizing your budget thanks to our negotiated terms (preferential rates, options held without obligation, and flexible cancellation policies). By centralizing the management of your service providers through a single point of contact, we ensure that all on-site logistics are handled smoothly and offer you exclusive access to the best venues and corporate activities, ensuring a seamless, well-managed event free of unexpected issues.